![]() If you set the Call Handling Ring Mode to Simultaneously, use the toggles to enable or disable each option.Zoom Applications toggle: Turn off the Zoom Applications toggle if you don't want to receive calls on the Zoom desktop client and mobile app.Call Handling: Click Edit to customize how calls are routed during the specified hours.If you don't see one of these settings, contact your admin for access. Note: The lock icon ( ) means a Zoom Phone admin can restrict access to the setting or its options. You can customize how calls are routed during the business, closed, and holiday hours. Note: To edit call handling settings for Holiday Hours, click Manage next to Holiday List & Call Handling, select a holiday, then click Edit next to Call Handling. Click Edit next to Call Handling in the Business Hours or Closed Hours section.Click the name of the phone user you want to adjust settings for.In the navigation menu, click Phone System Management, then Users & Rooms.Note: Admins can also customize default call handling settings for the account or site. How to access call handling settings Admin ![]() For example, you can customize settings so that you receive calls on the Zoom desktop client and mobile app during business hours, but during closed hours, all calls go straight to your voicemail. In case the transcription option isn't visible in settings, make sure Visual Voicemail is enabled on the Android phone.You can change the routing of the calls during your setup for business hours.Īdmins and phone users can customize call handling settings to determine how calls are routed during the business, closed, or holiday hours. Users can also tap on the ' Share' button to share the transcribed version with a contact. Select ' Voicemail' and turn on ' Voicemail transcription'. To turn on transcription, open the Phone app, tap on ' More' (three-dot button), and then tap ' Settings'. Transcription is only available in English and Spanish, and requires an Android phone to be running Android 8.0 or higher. These include Tracfone, Verizon's Visible, and T-Mobile (only for Pixel devices). On select carriers and devices, users can also view a transcription of their voicemail. Users can now open the Phone app and tap on the ' Voicemail' icon to view a list of the voicemails they've received. Tap on ' Voicemail', and turn on ' Visual Voicemail'. To turn on Visual Voicemail, open the Phone app, tap on ' More' (three dots), then ' Settings'. Visual Voicemail is available only on some carriers, which include AT&T, Google Fi, and T-Mobile, among others. By enabling a feature called Visual Voicemail, Android users can view all their voicemails as a list in Google's Phone app. Once voicemail is up and running normally, there are some tips and tricks which can make it easier for Android users to view and manage their voice messages. Finally, when all else fails, contact the Android phone's cellular provider and find out if they can fix the issue on their end or replace the SIM card if it is defective. Users can also reach out through Google Help to ask experienced Android users for assistance. If none of these work, there are some last-ditch effort fixes users can go through, like shutting down and restarting the Android phone, switching Bluetooth connectivity off and on again, or taking out and reinserting the SIM card. Expand the menu under the active SIM ( if dual SIM is being used), hit ' Call barring,' and make sure all options are deactivated. In the Phone app's ' Settings' menu, tap ' Calling accounts' and choose the active mobile provider. To disable this, turn off ' Unknown' in the ' Blocked numbers' menu.Īnother thing to ensure is that the phone doesn't have call barring enabled. This blocks any calls from private or unidentified numbers (phone numbers not saved in contacts will still be able to get through). Hit ' Settings' then select ' Blocked numbers.' Tap the X next to the number to unblock, then hit ' Unblock.' While here, it's also worth checking if the setting to block unknown numbers is enabled. Calls from blocked phone numbers may go straight to voicemail, so check if any important contacts got accidentally added to the block list by firing up the Phone app and tapping ' More' (three-dot icon).
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